Solar warranties, returns and after-sales support: what to compare
Plug-In Solar Compare

Solar warranties: ask who pays at each stage

Send the same hypothetical fault to each supplier: the system stops producing and needs diagnosis. Ask for the relevant terms against every stage below. Do not fill a gap with an assumption that everything is free, and do not treat this worksheet as a statement of your legal entitlement in a particular dispute.

[ ] Diagnosis
Who investigates and is a call-out charge possible?
Notes: ______________________________

[ ] Access and removal
Who arranges and pays for safe access and removal?
Notes: ______________________________

[ ] Replacement
Which component, transport and reinstallation costs are covered?
Notes: ______________________________

[ ] Escalation
Who handles an unresolved claim if seller and manufacturer disagree?
Notes: ______________________________

A personal purchasing checklist, not confirmation of suitability, permission or safety.
Guide sources checked: 2026-09-06. Check current guidance and exact product information before purchase.


Read the full guide: https://pluginsolarcompare.co.uk/guides/solar-warranties-returns